AI-powered CX measurement
InsightPulse
Arabic-native customer-experience measurement with sentiment and driver analysis.
The FITS One platform
Six enterprise solutions. One orchestration layer.
FITS One connects customer experience, service, contact, queues, integration and finance workflows through multi-agent orchestration — governance and human oversight built in.
Connected customer and resolution workflows
CRM and complaint management
One customer record with AI-assisted routing, resolution workflow and SLA control.
Bilingual conversational and assisted-agent AI
AI call centre
Conversational AI and assisted-agent intelligence for Arabic and English call handling.
Connected appointments and virtual queues
Queue management
Mobile tickets, appointments, virtual queues and intelligent capacity management.
A real-time connection layer
Systems integration
Open APIs, events and orchestration connecting legacy, cloud and regulated environments.
Intelligence within financial workflows
Embedded-AI finance
Intelligence in decisioning, invoice processing, reconciliation and risk workflows.